CRM Software Solutions
For Fashion & Retail Industries

CRM

Let your Customers Share their Experience with You

Customer relationship management (CRM) is the systematic oversight and maintenance of consumer relationships, and the data, sales and engagements that go a long with it.

Main Features

PORINI 365 CRM 4 Fashion & Retail covers the marketing and unified commerce processes with your customers,
cards management and loyalty programs, customer statuses and all aspects of campaigns and promotions
management, supported by clustering and segmentation models as well as predictive analytics algorythms.

Tailored Customer Profiling Clienteling Data Analytics
& IoT Customer Service
& CRM Loyalty Program Management Marketing Promotions Advanced Multichannel Touchpoints 360° Integration Suite Social

Tailored Customer Profiling

Porini CRM

Get your key figures show up in any customer form.

Customer data:

General registry info, geographical data
Store association attributes (preferred store, preferred sales assistant)
Sales transaction history
Overall buying attributes (net sales, average spending, ..)
Address normalization service

Privacy and preferences:

Privacy card and logs
Contact preferences for marketing purposes

Transactions:

Detailed transaction history
Product associations, products categories and features
Customer size and details
Customer discounts

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Clienteling

Porini CRM

Transform any customer visit in a new experience and let your store manager and salespersons be able to promote your brand and make each customer feel the “customer”.

Customer registration:

Contact details
Duplicates search
Privacy permissions and signature

Portfolio:

Customers list by sales assistant
Customer data, purchase list

Personal and store calendar:

Appointments and tasks

Report:

Sales reports

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Data Analytics and IoT

Porini CRM

Integrate the power of Microsoft Business Intelligence and Azure IoT features. Browse business data in a new unique way, not from the standard analytical way but with a predictive Platform.

Predictive Analytics and IoT:

Open architecture for extending analysis and data integration

CRM Dashboards:

Role based dashboard and search features
In line charts to filter customer base

BI Integration:

PowerBI analytics on CRM data
Excel Analysis
Custom BI integration for clustering and customer segmentation

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Customer Service and in-store CRM Operations

Drive any action of your customer service in a process-paced and structured way, from in store claim management to HQ enquiries.

Porini CRM

Send notices to customers to share progress of their case and arrange for an appointment.
Let store manager plan for basic marketing activities (i.e. “happy birthday”, “thank you note”).

Consumer Area:

Registration and profile info
Customer inquiries
Loyalty program info, transactions and reward request

Store Web App:

Dedicated store access to interact with customer base
Claim and repair management
Full case management
Outbound communication: support store manager to deliver to consumer template-driven messages for internal actions as “thank you note”, or events as “dedicated in-store promotions”
Appointments management for special customers

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Loyalty Program Management

Create your Loyalty Program, from point collection to tiered-card-types to your brand communities.

Porini CRM

Interact with customers and collect feedbacks, social posts, surveys activities to Loyalty Events to enrich their data profile.

Interact with customers through a dedicated customer area.

Loyalty program management:

Points collections rules configuration
Multiple programs at same time for extending brand and market distribution

Card Type:

Loyalty card types for point programs, tiered programs, brand communities

Program rewards:

Configurable rewards for products rewards, discount voucher

Fidelity Point Transactions:

Detailed card balance with all customer sales events (collection, reward, vouchers…)

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Marketing Promotions

Set up your fidelity promotions, from leaflet vouchers to after sales promotions.

Porini CRM

Send a voucher for birthday, or give additional points for any positive feedback given to a service or product.

Reward mobile app users for their wish list completeness.

Pre-sale promotions:

Leftlet vouchers – for “bricks” customers
Digital vouchers – for mobile and ecommerce consumers

Post-sales promotions:

Discounts and vouchers after buying a specific product or a category of products
Cross-selling vouchers to enrich consumer fidelization

Transactional promotions:

“Recurring” promos event-driven: happy birthday, welcome to the program, survey completed, consumer profile enrichment
“instant” promos for mobile consumption: in-store promotions, app actions, ecommerce-driven actions

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Advanced Multichannel Touchpoints

Not just CRM, ecommerce and POS can interact with customer base.

Mobile apps and websites can collect user behaviour and trigger events on page views or consumer actions.

Opening an email drives a feedback to CRM to enhance consumer preferences knowledge.

Multi-source event engine:

Categorized events: to allow for multiple sources/touchpoints to interact w/ customer base. Common sources are: clienteling app, POS, ecommerce, private area
Integration with promotional engine

Configurable actions for specific events: i.e. POS action to trigger loyalty actions, ecommerce product review to price a customer

Outbound communications:

Enhancement of CRM campaign management engine for
– Email: with customizable rich HTML Templates
– SMS/Text messages with custom tags
– Mobile push notifications
Support for single transactional activity (thank you note, store opening invitation) with defined company templates

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360° Integration Suite

Integrate your legacy systems, from ERP to DWH, from POS to Mobile apps and ecommerce.

Porini CRM

Customer Staging Area:

Dedicated SQL Azure Database for both inbound and outbound data exchange
Standard LFR tables for items, transactions, customers, …

LFR Platform Services:

Transactions Import
Point Calculation Engine
Fidelity Promotion Engine
(Optional) Marketing Automation Services

LFR API REST Service (POS and ecommerce integrations):

New Customer, Update Customer
Release New Card: allow for give a new card
Get Customer Data: retrieve all customer data (info and vouchers)
Validate Voucher: verifies if a specific voucher code is valid
Upload Sales Transaction: direct interaction for POS apps
EGON Address Normalization
Clienteling Services

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Social

An Integrated Social Platform with a set of KPI’s and Dashboard to understand the whole Customer Social Behaviour.

Porini CRM

The company can access the contents of different Social Network quickly, so the employees can view the reactions of its users to any marketing campaigns or new product releases thus becoming proactive and not passive to the “Digital and social World”.

Sales Trend:

Correlate in a single environment the sales trend to interactions on social enterprise

Marketing campaign:

Assess in real time the effectiveness of a specific marketing campaign, through the use of reporting integrated in CRM

Feedback and Sentiment:

Collect all informations related to products and services sold or promoted by the company reaping the feedback and the sentiment of Social users

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Discover the other solutions of our suite

Porini 365 ERP

PORINI 365
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Porini 365 APPS

PORINI 365
APPS

Porini Analytics4

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ANALYTICS4

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